Last Updated: September 9, 2026

At Royal Import Hub, we want you to be satisfied with your purchase. Please review our return and refund conditions below.

Return Eligibility

You may request a return if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product is significantly different from what was ordered.

For eligible returns, please contact us within 3 days of receiving your order.

Beauty & Personal Care Products

For hygiene and safety reasons, perfumes, makeup, skincare, and other personal-care products cannot be returned or exchanged if they have been opened, used, or tested, unless the product was received damaged, defective, or incorrect.

Unboxing Proof

For damaged, defective, or incorrect orders, customers may be required to provide clear photos or an unboxing video showing the condition of the package and product.

Non-Returnable Items

Returns are generally not accepted for:

• Used or opened products

• Products without original packaging

• Products damaged after delivery due to customer handling

• Products returned after the 3-day return period

• Change-of-mind purchases

Refunds

Once we receive and inspect an approved return, we will notify you about the refund.

Approved refunds may be issued through the original payment method or another suitable method, depending on the payment method used for the order.

For Cash on Delivery orders, refund arrangements will be communicated directly with the customer.

Return Shipping

If the return is due to our error, such as receiving the wrong, damaged, or defective product, Royal Import Hub may cover the applicable return shipping cost.

For other approved returns, return shipping costs may be the customer's responsibility.

Exchanges

If an eligible product is damaged, defective, or incorrectly delivered, we may offer a replacement subject to product availability.

Contact Us

For return or refund requests, contact us:

Royal Import Hub
Country: Pakistan
Phone / WhatsApp: 0321 1288533

Please include your order number, product details, and photos/videos when contacting us about a return.